Terms and Conditions

The word “ICEWEB” herein refers to International Competitiveness Est. for Technology which is a Riyadh company, and the “Customer” is the entity agreeing to these terms.

The terms that follow are effective from the date it’s accepted (or signed for offline contracts) by the Customer or the time that ICEWEB provides the Customer with access to the Service.

If you are accepting on behalf of your employer or another entity, you represent and warrant that: (i) you have full legal authority to bind your employer or the applicable entity to these terms and conditions; (ii) you have read and understand these terms; and (iii) you agree on behalf of the party that you represent to this Agreement. If you don’t have the legal authority to bind your employer or the applicable entity please do not sign these terms).

These terms govern the Customer’s access to and use of the Services.

1. Definitions

“Customer Information” means: (a) any data received by ICEWEB from, or maintained by ICEWEB on behalf of, the Customer, the Customer’s Affiliates and/or the Customer’s End Users in connection with the resale of G Suite and/or supply of ICEWEB’s own services, including any Personally Identifiable Information and End User passwords; and (b) any administrative accounts accessed by ICEWEB in connection with the resale of G Suite and/or supply of ICEWEB’s own services, and any passwords for such accounts.

“Google SLA” means the SLA or Service Level Agreement as defined in the Google TOS.

“Google TOS” means those terms of service that govern use of the G Suite services and the Customer must agree to them directly with Google, via acceptance by the Customer when presented by Google online.

“Personally Identifiable Information” includes, without limitation, names, contact information (including, without limitation, e-mail addresses, postal addresses and telephone numbers), government identification numbers, financial account numbers, payment card information, transaction information, credit report information, biometric information, IP addresses, network and hardware identifiers, protected health information, geolocation information, and any other information about individual persons or their use of G Suite.

“G Suite Product” means the Services that ICEWEB makes available to the Customer.

“G Suite Services” means all G Suite services described at https://gsuite.google.com/terms/user_features.html.

2. Google TOS

3. Technical Support

Be default, ICEWEB’s support agents have access to the Customer’s G Suite admin console as outlined at https://support.google.com/work/reseller/answer/6182366?hl=en and https://support.google.com/work/reseller/answer/7359116?hl=en&ref_topic=6172186

The Customer can disable ICEWEB’s access during the first time the Customer signs in to the admin console. When the Customer initially signs in to their new account and agree to the Google G Suite Agreement, the Customer will have the option to enable or disable reseller (ICEWEB’s) access. After the first time the Customer signs in, the Customer can enable and disable ICEWEB’s access at any time from within the Admin console.

4. Privacy Compliance

ICEWEB will do the following, with the respect to all personal data that it processes on the Customer’s behalf:

5. Sharing of Contact Details

6. Service Level Remedies

ICEWEB will provide any applicable Google SLA remedies directly to the Customer and the Customer will request such remedies directly from ICEWEB. ICEWEB will provide the Google SLA remedies solely as described in the applicable Google SLA.

7. Billing and Payment

The Customer has to pay any invoices received as part of usage of the service within 30 days of receiving such invoices unless otherwise indicated on the invoice itself.

8. Suspension

ICEWEB will suspend Customer accounts with invoices that are 60 days past due. The Customer’s account will remain suspended until the Customer pays all overdue invoices in full. If the Customer’s account remains suspended for more than 60 days, the Customer’s account may transfer to Google.

9. Cancellation

the Customer must contact ICEWEB within 20 days of the beginning of the contract to request contract termination. ICEWEB does not guarantee that it will be possible to cancel annual contracts and Google reserves the right to refuse contract cancellation.

The Customer must pay a prorated amount for the usage of the service during the period between the beginning of the contract and the date of termination.

10. Transition

If this Agreement terminates or expires for any reason and is not renewed and the Customer wishes to buy G Suite directly from Google or from another Authorized Reseller, ICEWEB will reasonably help migrate the Customer’s account under the Customer’s request or by Google’s request. In this case, Google may transfer the Customer’s account to Google or to other applicable Authorized Reseller account, as applicable per the Customer’s request.